Online Support

Medway Portal

Real-Time Results... Anytime, Anywhere.

Medway, our online results portal, is a web-based application developed by QML Pathology that provides real-time access to our secure database. Being browser-based means no additional software is required to access results seamlessly.

Instant access

As soon as the result is available at the laboratory, it is available in Medway – enabling you to view your patients’ results quickly, efficiently and securely online.

Registration

Click here to commence registration process.

Support

To organise a demonstration, or for assistance with registration and setup, please email EDI.ITsupport@healius.com.au or call 1300 738 448.

Electronic Data Interchange (EDI)

Electronic Download (EDI)

MQLink is our proprietary Electronic Data Interchange (EDI) software enabling doctors to automatically download their QML pathology results into their clinical software.

Downloading of results initiated by MQLink can be scheduled automatically, alternatively, you can immediately download results at any time. Downloaded results are stored in a location where your clinical software can access them.

MQLink is used and trusted by over 20,000 Australian doctors each year and works with all doctors desktop clinical software systems.

Technical Support

MQLink is supported by a specialist EDI team by phone, remote desktop access and on-site visit.To start using MQLink please contact our EDI Support team on 1300 738 448.

Once you have contacted the EDI team and have been allocated your site-specific access code, your IT team can download and install the required software.

Windows Operating System

System Requirements
Installing MQLink

Contact EDI Support to obtain your site specific access codes. Click on the link below to download the installer package.

Remote Support

The remote support file required for us to provide you with remote desktop support for MQLink.

Clicking the above link will download and run the remote support file on your computer. You will be shown an ID code and Password to relay to your Support Technician. Contact the EDI Support team on 1300 738 448 for assistance.

To Uninstall MQLink from your System

Click on the MQLink Uninstall link and contact the EDI Support team on 1300 738 448 for assistance.

Apple Macintosh – OSX

System Requirements
Installing MQLink

Contact EDI Support to obtain your site specific access codes. Click on the link below to download the installer package.

Remote Support

The remote support file required for us to provide you with remote desktop support for MQLink.

Clicking the above link will download and run the remote support file on your computer. You will be shown an ID code and Password to relay to your Support Technician. Contact the EDI Support team on 1300 738 448 for assistance.

To Uninstall MQLink from your System

Click on the MQLink Uninstall link and contact the EDI Support team on 1300 738 448 for assistance.