Billing and payments

QML Pathology will bulk bill all pathology tests covered under the Medicare Benefits Schedule, however, there a number of occasions where a payment will be required at the time of collection or post-testing.

Paying your account

Pay Online

You can pay your account online with your Visa or MasterCard using our secure internet payment system “bpoint”.

Note: This will open a new window in your browser to facilitate security of payment directly to us. If you are having difficulty loading this payment page please ensure that your security settings are adjusted to allow pop-ups.

Pay via BPay

Contact your participating bank, credit union or building society to make your payment directly from your bank account. When prompted, simply enter the Biller Code and the reference number, which appears on the front of the payment slip.

Pay in Person

Present your account at any Australia Post Office.

Pay via Telephone

Call our QML Pathology accounts team on 1300 656 197 any-time to pay by Visa or MasterCard.

Pay via Post

Detach the payment slip from the bottom of the bill and return it together with your cheque, money order or your credit card details made payable to:

QML PATHOLOGY, Accounts Receivable
Locked Bag 2288
St Leonards, NSW 1590

Important note: In the event of the account being in default and being referred to an external party for collection, the patient shall be liable for costs arising from default including legal demand letters.

Pre-payment - request a receipt

Itemised Receipts for Paid Invoices

If you pay an invoice via this site you will be given a proof of payment which you can use with the invoice to show payment.

If you need an itemised receipt for an invoice you have paid, please send an email with your invoice number, receipt number, name and date of birth to: QMLAccounts@sdspathology.com

Request a receipt for payment made at a Collection Centre

Medicare card holders
If you are a Medicare card holder and you were required to pay at the time of Collection for one or more tests that are not covered by Medicare, an itemised receipt is not normally supplied.

These tests are not claimable through private health funds.

Other situations:
If you were required to pay at the time of Collection for tests because:

  • You are an overseas visitor or non-Medicare card holder and were not eligible to have the tests paid by Medicare, and need a receipt to lodge a claim via private health insurance, or
  • You had a tests for non-medical reasons and need to present an itemised receipt to a court or to an employer,

Please download and complete this form.

Billing FAQ

QML Pathology will generally bulk-bill all testing covered by Medicare. This means that the majority of tests will have no out-of-pocket cost. Occasionally you may be required to pay a patient co-payment in the following instances:

  • The test or patient is not covered by Medicare

  • The test is not performed by QML Pathology

  • The request form is not signed and/or completed in compliance with Medicare rules

  • You are a patient in a private hospital.

Some pathology services are not eligible for a Medicare rebate and will incur a charge that will need to be paid at time of collection or after testing has been finalised. Your doctor should be able to advise which test will incur an out-of-pocket cost.

Most private health insurance funds have a NO GAP agreement with QML Pathology. This means that patients will not receive a bill for Medicare compliant pathology testing conducted whilst you were in the hospital covered by one of the NO GAP health insurers. Please contact us to confirm if your health insurer has a NO GAP agreement with QML Pathology.

If you receive a bill from us for your in-hospital pathology testing, then you should pay 100% of the account to QML Pathology and we will issue you with a receipt. You are then able to take that receipt to Medicare and your private health insurance company and claim a cash rebate back if applicable.

Expenses will vary depending upon the location and type of services and testing conducted. It is not possible in advance to know the out of pocket expenses until the doctor’s test requests have been finalised. However, private account charges for pathology tests are based on the Australian Medical Association schedules.

QML Pathology has a gap protection policy which means that after claiming back your rebate from Medicare after paying our account, your maximum out of pocket expense for Medicare eligible testing will be no more than $98.00 per request for non-hospital testing, and $500 per stay for patients with private insurance in private hospitals (but note that most insurers offer NO GAP coverage).

There are a number of occasions where a patient will be required to pay for services at time of collection or after testing has been finalised. These occasions include:

  • Where you or the test is not covered by Medicare.

  • The test is not performed by QML Pathology.

  • The request form is not signed and/or completed in compliance with Medicare rules.

  • Where a patient co-payment may be required (such as if you are a patient in a private hospital).

If you are the holder of a Veterans’ Affairs Gold Card you will have NO GAPS for all medical services provided by QML Pathology. We will bill your medical services to the Department of Veterans’ Affairs for payment. You will not incur out of pocket expenses.

If you receive a bill from us for your in-hospital pathology testing, then you should pay 100% of the account to QML Pathology and we will issue you with a receipt. You are then able to take that receipt to Medicare and your private health insurance company and claim a cash rebate back if applicable.

If you receive a bill from us for your in-hospital pathology testing, and you have no health insurance coverage, then you should pay 100% of the account to QML Pathology and we will issue you with a receipt. You are then able to take that receipt to Medicare and claim a cash rebate back from Medicare if applicable.

The Medicare Safety Net is designed to help patients with large health care bills from doctors.

The Safety Net means that once you reach a threshold ($500 per patient per year or $1500 per family per year), then your out-of-pocket expenses may be reimbursed. The Medicare Safety Net covers a range of medical services including pathology services that you receive out of hospital. For further information visit the Medicare Australia website.

SEARCH NEARLY 600 LOCATIONS ACROSS QUEENSLAND

Find a location