FAQs
General FAQs
- How do I request a copy of my pathology results?
- How do I find my closest collection centre?
- Will I get my results directly and how long will they take?
- Can you add any additional information or tests to my request form?
- I have been told to fast for my test, how long do I have to fast for?
- Do I need to stop my medication when I am fasting for a test?
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Q: How do I request a copy of my pathology results?
A: To obtain a copy of your pathology results we recommend you contact your Medical Practitioner in the first instance. Alternatively, you can request your pathology results directly from QML Pathology by completing the relevant application form. Please click here for a copy of the form; it is important to note that this service does incur a small administration fee. Should you wish to discuss this process with one of our staff members please contact the Central Laboratory on (07) 3121 4444. -
Q: How do I find my closest collection centre?
A: Please visit our Collection Centre Locator. -
Q: Will I get my results directly and how long will they take?
A: As the test has been requested by your doctor, the result will be sent directly to them. You will be required to contact your doctor in order to receive this. The time the result takes is dependent on the test performed. For clarification please ask at the time of your test. -
Q: Can you add any additional information or tests to my request form?
A: No, your request form is a legal document signed by the authorising doctor. No changes can be made to the form without their personal consent. -
Q: I have been told to fast for my test, how long do I have to fast for?
A: This is dependent on the type of test being performed. If your doctor has indicated general fasting is required, please refer to our General Fasting instruction sheet. If you are unsure what is required for your test please contact your nearest collection centre. -
Q: Do I need to stop my medication when I am fasting for a test?
A: This is dependent on the type of test being performed. Do not cease medication until you have sought clarification from your doctor.
Warfarin FAQs
- When should I have my blood test?
- When will I receive my result?
- How long will I be on Warfarin?
- Do I have to change my lifestyle whilst on Warfarin?
- I am going on holiday, where can I get my blood test performed?
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Q: When should I have my blood test?
A: It is preferable that you have your blood test early in the morning; this can be done at any of our QML Pathology Collection Centres. -
Q: When will I receive my result?
A: QML Pathology will telephone you with your dose of Warfarin, i.e. the tablets you will need to take until your next test. Timeframes are dependant on your status as a new or established patient, please see the Warfarin section for further clarification. You will also be informed at that time of your test results and the date you are required to have your next blood test. Please have a pen and paper available to write this vital information down. -
Q: How long will I be on Warfarin?
A: As this is dependent on a number of factors, we are unable to advise in relation to the length of time you will remain on Warfarin. This question should be directed to your doctor for further clarification. -
Q: Do I have to change my lifestyle whilst on Warfarin?
A: We believe it is important that Warfarin does not inhibit aspects of your lifestyle; however some changes are essential in order to control your INR level. Changes to diet and exercise show a significant positive effect on the stability of INR level. A booklet explaining these aspects can be obtained from us, please speak to the operator when they next call in relation to your result. -
Q: I am going on holiday, where can I get my blood test performed?
A: If you are travelling in Queensland or northern New South Wales (Northern Rivers region), we have a wide network of collection centres that you can visit. Please see the Collection Centres page. If you are travelling interstate or overseas we recommend that you contact a doctor at your destination and utilise local services during your stay. On return please call us as soon as possible with your last reading and the next date for your blood test.
Account Information FAQs
- Why did I receive a pathology account?
- What is your Out Patient (Non-Hospital) Billing Policy?
- What is your In Patient (Hospital) Billing Policy?
- What tests do not attract a Medicare rebate?
- What services do not attract a Medicare rebate?
- How can the Medicare 'Safety Net' initiative help me?
- I have lost my receipt, can I get another?
- I have received my bill. Can you please give me further information on my results and the tests that were performed?
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Q: Why did I receive a pathology account?
A: QML Pathology is a private pathology provider and as such will bill for the pathology tests your doctor has requested. These tests may have been collected while you were in hospital, at the doctor's surgery or at one of our collection centres. -
Q: What is your Out Patient (Non-Hospital) Billing Policy?
A: Please see below for Out Patient (Non-Hospital) billing information:
Out Patient Veteran Affairs Gold Cardholder
If you are the holder of a Veteran Affairs Gold Card your account will be billed directly to the Department of Veteran Affairs.
Out Patient
QML Pathology private fees are based on the Australian Medical Association (AMA) published List of Medical Services and Fees, however, QML Pathology's private fees are capped to ensure that no patient is out-of-pocket more than $195.00* for Medicare rebatable services.
*This applies to tests performed by QML Pathology for patients and tests that are eligible for Medicare rebates, and is the difference between the Medicare rebate and the QML Pathology private fee for services provided in one day, regardless of the number and complexity of services. An additional out-of-pocket expense will be incurred for patients or services which are not eligible for Medicare rebates. -
Q: What is your In Patient (Hospital) Billing Policy?
A: See below for In Patient (Hospital) billing information:Information for In Patients with Private Health Insurance
We have agreements with a number of private health funds. If you have any queries regarding an agreement with your health fund please contact us on 1800 350 046. These agreements allow for certain health funds to be billed directly for your pathology services while you are a private patient in a public or private hospital.
If you have insurance with one of these agreed health funds you will not receive an account from QML Pathology. In this circumstance you will not incur out-of-pocket expenses for Medicare rebated tests performed by QML Pathology. If you have private health insurance but your health fund does not have an agreement with QML Pathology, you will receive an account. QML Pathology private fees are based on the Australian Medical Association (AMA) published list of Medical Services and Fees, however, QML Pathology's private fees are capped to ensure that after claiming from Medicare and your health fund that no patient is out of pocket more than $500.00* for medicare rebatable services for the duration of their hospitalisation. This applies to tests performed by QML Pathology only.
* This applies to tests performed by QML Pathology and tests that are eligible for Medicare rebates, and is the difference between the Medicare rebate and the QML Pathology private fee for services provided in one day, regardless of the number and complexity of services. An additional out-of-pocket expense will be incurred for patients or services which are not eligible for Medical rebates.
Information for In Patients without Private Health Insurance
If you are an in patient without private health insurance you will receive an account with charges based on the AMA fee level. You will be able to claim 75% of the Medicare Scheduled Fee through Medicare and will be required to pay the balance.
Information for In Patient Pension and Health Care Cardholders without Private Health Insurance
If you are the holder of a Pension Card or current Health Care Card and do not have private health insurance you will receive an account charged at the Medicare Schedule Fee. You will be able to claim 75% of the scheduled fee through Medicare and will be required to pay the balance.
Information for In Patient Veteran Affairs Gold Cardholders
If you are the holder of a Veteran Affairs Gold Card your account will be billed directly to the Department of Veteran Affairs for payment. You will not incur out-of-pocket expenses. -
Q: What tests do not attract a Medicare rebate?
A: Some pathology tests are not eligible for a Medicare rebate and will incur a charge. Some of the more common tests in this category include ThinPrep, FISH and DNA. In addition to this, other tests such as HPV and Thrombotic Assays are only rebatable when certain medical criteria are met. If you are concerned in regards to charges associated with a test, please discuss with your doctor at the time of consultation. Alternatively, please contact our Accounts Department on 1800 350 046 for further clarification. -
Q: What services do not attract a Medicare rebate?
A: Some pathology services are not eligible for a Medicare rebate and will incur a charge. Some of the more common services in this category include Home Collection Visits and Warfarin Dosing (controlled by QML Pathology). -
Q: How can the Medicare 'Safety Net' initiative help me?
A: If you regularly undergo medical tests, it is important that you ensure you and your family members are registered with Medicare. By registering you will be protected by the government's 'Safety Net' initiative. This ensures that once you and your family reach a certain threshold for gap payments (this is the difference between the Schedule Fee and Medicare Rebate), that pathology tests or visits to your doctor attract a higher rebate.
As of January 2008, the 'Safety Net' scheme dictates that families who reach a $365.70 gap payment in any one calendar year are eligible to receive the full Schedule Fee Rebate for all further testing. This will substantially reduce gap payments; however, it is important to note that this does not apply to any testing performed while you are admitted to hospital. For further information or to register your family please visit the Medicare Australia website. -
Q: I have lost my receipt, can I get another?
A: To obtain a receipt please contact our Accounts Department for assistance on 1800 350 046. -
Q: I have received my bill. Can you please give me further information on my results and the tests that were performed?
A: Due to privacy legislation, we do not have the authority to give information other than that what which is outlined on your account. For clarification on testing and your results please speak directly with your doctor.
